AT&T – Mark the Spot – Tell Them How Bad It Really Is

December 10th, 2009 miles 0 Comments

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AT&T may actually be trying to do something about it’s network or it is the big marketing sham to get all of the U.S iPhone users to actually THINK they are going to do something about the poor network coverage. Only time will tell (and service or lack there of).

But in all reality, the app is pretty well designed. The user interface is good, allowing for big easy to use buttons and the normal blues that most iPhone applications feature.

The actual use of the AT&T – Mark the Spot application for iphone and ipod touch goes something like this. You experience a drop call at your house. You log on to the application (if you have service) and record that you had a dropped call at the current location, tell them it happened “once, seldom, often, always” and click submit. AT&T will then send you a free text message at their leisure to let you know they received your complaint about their poor service.

Not only does the AT&T app allow you to report dropped calls, you can also report failed call, no coverage, data failure, and poor voice quality. The additional info tab is also useful if you want to explain the situation maybe picking up another carriers tower, etc.

You may wonder how you would report a problem with their data service if you don’t have actual service. Well don’t worry! AT&T already thought of that for you, you have the ability to use “Current Location” or select the map button and point it out to them there. This actually was well thought out and I commend their effort on the feature.

The use of this app can only bring positive changes in the future for AT&T customers. The spotty 3G coverage in urban areas, dropped calls in the hills, and other poor service overall could be improved if AT&T takes the data they most definitely will be receiving well into the future with this app.

Get the AT&T mark the Spot free iPhone app below: